In the unlikely event that the Participating Restaurant delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If the Participating Restaurant can only do a partial delivery (a few items might be not available), its staff should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund. We are not responsible for wrong or partial delivery. The issue has to be settled directly with the Participating Restaurant.
You must notify the participating restaurant immediately if you decide to cancel your order, preferably by phone, and quote your order number. There will be no Refund/Cancellation/Edit/Change once Order has been received by Restaurant/s. IWI will not be responsible for making any changes or cancellation refunds of your Order.
IWI may cancel a contract if the product is not available for any reason and a notification will be sent to you along with a refund of any payment you have made.
If the cancellation was made in time and once the restaurant has accepted your cancellation, we will refund or re-credit your debit or credit card, net banking, or any other gateway used by you, with the full amount not before three business days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.
All payments made against the purchases/services on the Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the purchases made on Platform.
You can pay by (i) credit card or debit card or net banking; (ii) any other RBI approved payment method at the time of booking an order. You understand, accept, and agree that the payment facility provided by IWI is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment on delivery, collection, and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and payment gateway networks.
Further, by providing payment facility, IWI is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.
You acknowledge and agree that IWI acts as the Participating Restaurant’s payment agent for the limited purpose of accepting payments from you and on behalf of the Participating Restaurant. Upon your payment of the specified amount to IWI, which is due to the Participating Restaurant, your payment obligation to the Participating Restaurant for such amounts is completed, and IWI is responsible for remitting such said amount to the Participating Restaurant.
You shall not, under any circumstances whatsoever, make any payment directly to the Participating Restaurant for order bookings made using this Platform.
In connection with your order, you will be asked to provide customary billing information such as name, billing address, and credit card/payment gateway information either to our third-party payment processor or IWI.
You agree to pay IWI for the order placed by you on the Platform, in accordance with these Terms, using the methods described above. You hereby authorize the collection of such amounts by charging the credit card/payment gateway provided as part of requesting the booking, either directly by IWI or indirectly via a third-party online payment processor or by one of the payment methods described on the Platform.
If you are directed to our third-party payment processor, you may be subject to terms and conditions governing the use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the Platform services.
Once your booking is confirmed and the transaction is complete, you will receive a confirmation email summarizing your confirmed booking.
The final bill will be issued by the Participating Restaurant to you along with the order and IWI is merely collecting the payment on behalf of such Participating Restaurant. All applicable taxes and levies, the rates thereof, and the manner of applicability of such taxes on the bill are being charged and determined by the Participating Restaurant.
IWI holds no responsibility for the legal correctness/validity of the levy of such taxes. The sole responsibility for any legal issue arising on the taxes lies with you and shall be directly settled with the Participating Restaurant.
The prices reflected on the Platform are determined solely by the Participating Restaurant and are listed based on Participating Restaurant’s information. Very rarely, prices may change at the time of placing an order due to Participating Restaurant changing the menu price without due intimation. Such changes in price are at the sole discretion of the Participating Restaurant due to various factors beyond control.
I made a payment but Order was not successful!! No Problem and do not worry if money has been debited from your account. You will receive an email containing the details of your paid amount with "payment id" starting with (pay_xxxXXx000Xxxx) at your registered email.
Send us those details by clicking on "Customer Care" > Feedback/Payment and filling out the form. Our team will work on your issue with high priority and get back to you by email/call within 5 working days.
Due to any circumstances, if the Order has been rejected/not accepted by the business, a full refund will be processed within 7-10 working days.